Terms and Conditions

Effective Date: March 1, 2025

Welcome to Veloo Delivery! These Terms and Conditions govern your use of our platform and services. By accessing or using Veloo Delivery, you agree to comply with these terms.

1. Acceptance of Terms

By using Veloo Delivery, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Veloo Delivery is a platform that facilitates the ordering and delivery of food, groceries, and shopping items. We connect customers with stores and delivery partners but do not directly provide or manufacture any products.

3. User Accounts

• To use our services, you must create an account with accurate information.
• You are responsible for maintaining the confidentiality of your account and password.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Orders and Payments

• All orders placed through Veloo Delivery are subject to acceptance by the store.
• Prices displayed in the app include applicable taxes and service fees.
• Payments must be made through the available payment methods in the app.
• Once an order is confirmed, it cannot be canceled or refunded unless permitted by the store’s policy.

5. Delivery and Responsibilities

• Estimated delivery times are provided for reference and may vary.
• Users must provide an accurate delivery address to avoid delays.
• If a user is unavailable at the time of delivery, the order may be canceled without a refund.

6. User Responsibilities

By using Veloo Delivery, you agree to:

• Provide accurate personal information, including your name, contact details, and location.
• Not misuse the platform for illegal activities, fraud, or harassment.
• Comply with all applicable laws and regulations.

7. Store and Rider Responsibilities

• Stores are responsible for the quality and accuracy of the products listed on the platform.
• Riders are independent contractors responsible for completing deliveries professionally and on time.

8. Limitation of Liability

• Veloo Delivery is not liable for any issues related to the quality of products, delivery delays, or third-party service failures.
• We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services.

9. Modifications and Termination

• Veloo Delivery reserves the right to update or modify these terms at any time. Continued use of the platform means acceptance of the revised terms.
• We may suspend or terminate access to the platform for users who violate these terms.

10. Contact and Support

For any questions or support, please contact us at:
📧 Email: yesmobapps@gmail.com